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Terms & Conditions

GENERAL

All transactions are covered by these conditions unless and only if they are varied by special terms or conditions in writing between parties.

TITLE

Ownership of the goods shall not pass to the customer until payment in full of our charge has been received. If the customer is in default of payment, the Company shall, without prejudice to any other rights or remedies available to him be entitled to recover possession of the goods supplied.

SIGNED IN CONCURRENCE

PAYMENT

Unless varied by special arrangement private customers shall be required to pay on completion and bona-fide trade customers shall be required to pay within 30 days from month end of invoice date. Failure to pay within the above terms or any other specific terms agreed between the two parties shall nullify any discounts or allowances made against the Company charge.

WARRANTY

All replacement work carried out by The Windscreen Company Ltd is guaranteed for as long as you own or operate the Vehicle. This cover includes installation, workmanship and subsequent leakage.

Any rectification work necessary will be carried out during normal working hours. Such guarantee will apply provided that no exclusion is recorded at the time due to prior bodywork corrosion/damage or inclement weather conditions these would be noted on either a Pre-Work Vehicle Check sheet and/or invoice. Further guarantee shall not apply while our charge remains outstanding after the agreed payment terms have lapsed.

CUSTOMER GLASS

Work carried out on a customers vehicle which does not arise under the terms of our guarantee above and/or where the Company does not supply the glass will be carried out entirely at the customers risk.

See what our customers say

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Excellent
4.8
The team were amazingly helpful when I chipped my windscreen whilst travelling to a conference in the local area. Was fixed promptly and at a really good price. Response was super as well - 2 National chains were really poor in response, and I'm so glad I found these guys! Turned up at their depot in Ipswich and 15 minutes later on my way. Piece of mind now for the long journey home to Plymouth at the end of the week
Response from the owner: Hello Freyja - thank you for the brilliant review!
Absolute life savers, after a larger chain with an annoying jingle decided to double the price for people not going through insurers, these guys sorted me out quickly and quoted me £1000 less. They accommodated my needs really well, didn't fuss when I changed the address to my place of work and generally were great!
Response from the owner: Hi Ashley - Thanks for the brilliant review!
Excellent service and really easy to deal with.First class,Thank you Guys
Response from the owner: Hello Peter - Thanks for the brilliant review!
Despite the rain today, the team went above and beyond to accommodate us and successfully replaced our windscreen. Their professionalism and commitment to delivering high-quality service truly stood out.
Response from the owner: Hello Alina - Thank you for the amazing review!
Response from the owner: Hello William - Thanks for the brilliant review!
You hear nothing but great things about The Windscreen Co. and after seeing their work across Ipswich, Bury Saint Edmunds, Chelmsford, Birmingham. I can understand why. It's clear they're a family-run business that genuinely cares about their customers. They truly live up to their tagline, 'Any time. Any vehicle. Any glass.' I've seen them handle everything from car windscreens to larger commercial vehicle glass, and the quality of their work is consistently impressive. The technicians are clearly skilled and use top-of-the-line materials. The mobile repair service is a fantastic convenience, too. It's refreshing to see a company that prioritizes customer satisfaction and delivers such efficient, reliable service. If you need any glass work done in these areas, regardless of the vehicle, I wouldn't hesitate to recommend The Windscreen Co.
Response from the owner: Hello Adam - Thanks for the brilliant review!
Barry & the team at The Windscreen Co. have been looking after our windscreen replacements for years and in that time I've never had an issue, a superb business, I highly recommend.
Response from the owner: Hi John - Thanks for the great review!
Top quality service from head office to Kirk and Dave who came out and replaced my windscreen, quick and efficient and reasonably priced would definitely recommend
Response from the owner: Hello Jamie - Thanks for the brilliant review!
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The Windscreen Company,
Tudor Works,
26 Turret Ln,
Ipswich
The Windscreen Company
Unit 17
Symonds Farm Ind Est,
Risby,
Bury Saint Edmunds
The Windscreen Company
Unit 25
Bordesley Trading Estate,
Bordesley Green Road,
Birmingham
2 man windscreen replacement on hgv The Windscreen Company van on the road windscreen technician and tool side window replacement technician and windscreen replacement van van windscreen work

© The Windscreen Company 2025. All Rights Reserved.
The Windscreen Company is a registered company in England. Registered Number: 3545701 VAT Number: 720 0628 78

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