Terms & Conditions

GENERAL

All transactions are covered by these conditions unless and only if they are varied by special terms or conditions in writing between parties.

TITLE

Ownership of the goods shall not pass to the customer until payment in full of our charge has been received. If the customer is in default of payment, the Company shall, without prejudice to any other rights or remedies available to him be entitled to recover possession of the goods supplied.

SIGNED IN CONCURRENCE

PAYMENT

Unless varied by special arrangement private customers shall be required to pay on completion and bona-fide trade customers shall be required to pay within 30 days from month end of invoice date. Failure to pay within the above terms or any other specific terms agreed between the two parties shall nullify any discounts or allowances made against the Company charge.

WARRANTY

All replacement work carried out by The Windscreen Company Ltd is guaranteed for as long as you own or operate the Vehicle. This cover includes installation, workmanship and subsequent leakage.

Any rectification work necessary will be carried out during normal working hours. Such guarantee will apply provided that no exclusion is recorded at the time due to prior bodywork corrosion/damage or inclement weather conditions these would be noted on either a Pre-Work Vehicle Check sheet and/or invoice. Further guarantee shall not apply while our charge remains outstanding after the agreed payment terms have lapsed.

CUSTOMER GLASS

Work carried out on a customers vehicle which does not arise under the terms of our guarantee above and/or where the Company does not supply the glass will be carried out entirely at the customers risk.

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Anonymous

Highly recommended. Windscreen Company were able to replace the windscreen of my vehicle within 48 hours of contacting them, they came to my location(away from home), carried out the replacement professionally and efficiently. The technician was clearly very skilled, it helped too that they were polite and understanding. The contractor preferred by my insurance provider were not able to do the replacement in the time required but Windscreen Company could, I would use this company over any others if I ever need a replacement / repaired windscreen again (hopefully I won’t!) thank you....Read more

1 day ago
Rad

I had a great experience with Garry and the team when I needed a windscreen replacement for my truck. I reached out to Garry in the morning, and he managed to come out that very afternoon to get the job done – just in time for me to send the truck for its MOT the next day. From start to finish, the service was extremely professional, efficient, and hassle-free. Highly recommended!...Read more

1 week ago
Diana

Next day windscreen change.Good price....Read more

2 months ago
Alina

Despite the rain today, the team went above and beyond to accommodate us and successfully replaced our windscreen. Their professionalism and commitment to delivering high-quality service truly stood out....Read more

2 months ago
Susan Gueizelar

Two lovely Guys turned up on time to replace my sons windscreen. Very friendly , very quick and an excellent job. Thank you so much....Read more

3 months ago
Anonymous

The service was excellent, and the fitter was very competent and professional....Read more

3 months ago
Warren Edwards

Fantastic service I had my Discovery 5 leaking like a sieve on the front screen the two lads from The windscreen company came out removed resealed andrefit in no time at all everything spotless and no more leaks. Can’t recommend them highly enough....Read more

3 months ago
Richard Cotton

Excellent all round service,and very competitive price. Will have no hesitation in recommending....Read more

4 months ago
Martyna

We use The Windscreen Company for both, our fleet of HGVs and the company cars. Never had any issues, they always go above and beyond to meet our needs and help us minimize the vehicle downtime. Always reliable and flexible. The customer service is brilliant, with knowledgeable staff happy to offer advise and help find the best solution....Read more

5 months ago
Anonymous

Kevin came to repair our windscreen, he was brilliant, all done in 20minutes, very competitive price, we would recommend this company to anyone....Read more

5 months ago

Areas Covered Get a quote

Excellent

Donna Al Assaad

Highly recommended. Windscreen Company were able to replace the windscreen of my vehicle within 48 hours of contacting them, they came to my location (away from home), carried out the replacement professionally and efficiently. The technician was clearly very skilled, it helped too that they were polite and understanding. The contractor preferred by my insurance provider were not able to do the replacement in the time required but Windscreen Company could, I would use this company over any others if I ever need a replacement / repaired windscreen again (hopefully I won’t!) thank you.

Justin Byrne

After my insurer tried to force me to use Autoglass I was told it was impossible to do a home instal due to calibration requirements. They then cancelled my appt the day before and couldn't offer for another 3 weeks!

I called TheWindscreenCo and you turned it round in 36 hours, from call to installed. Your staff, Simon and Daniel, were fantastic, polite and professional and left the car and surroundings spotless. I absolutely recommend The Windscreen Co to everyone and anyone.

Response from the owner:Hi Justin! Thank you for the 5 star review and the recommendation!

Benjamin Sargeant

Quick very good service and nice and friendly.

Response from the owner:Hi Benjamin - Thank you for the brilliant review!

Freyja Thomson-Alberts

The team were amazingly helpful when I chipped my windscreen whilst travelling to a conference in the local area. Was fixed promptly and at a really good price. Response was super as well - 2 National chains were really poor in response, and I'm so glad I found these guys! Turned up at their depot in Ipswich and 15 minutes later on my way. Piece of mind now for the long journey home to Plymouth at the end of the week

Response from the owner:Hello Freyja - thank you for the brilliant review!

Ashley Page

Absolute life savers, after a larger chain with an annoying jingle decided to double the price for people not going through insurers, these guys sorted me out quickly and quoted me £1000 less. They accommodated my needs really well, didn't fuss when I changed the address to my place of work and generally were great!

Response from the owner:Hi Ashley - Thanks for the brilliant review!

Peter Field

Excellent service and really easy to deal with.
First class,
Thank you Guys

Response from the owner:Hello Peter - Thanks for the brilliant review!

alina oanta

Despite the rain today, the team went above and beyond to accommodate us and successfully replaced our windscreen. Their professionalism and commitment to delivering high-quality service truly stood out.

Response from the owner:Hello Alina - Thank you for the amazing review!